Customer Care
Contact us either through our info@promo4less.com, or call us on (416) 431 3993. Our hours for phone calls are from 8 a.m. to 6 p.m. CST. If we are on another call with a client, we will return your call within the hour. We serve all customers with equal care and undivided attention.
Quick Price Quote
As soon as you email us with your product specifications; product type, quantity, artwork, print process and shipping methods, we will send you a price quote usually within a few hours.
Create Artwork
If you don’t have your own artwork, we can provide FREE design services for all of our products. Download product design template blanks from our website and design your product – or – email your specifications such as color and design size. Our designers will create the artwork and virtual E-proof, and forward it to you for your approval. Once you have approved the artwork, made the payment, production begins for your order. If you have your own artwork, please email a vector .ai or .eps file and we will format it into our template for your approval.
Privacy Policy
We make every possible effort to keep all of our customer information confidential. We will never sell or share customer information with outside parties.
Secured Shopping
You are shopping, browsing and downloading design templates from a SSL secured site. Regardless, we cannot guarantee your protection from malicious hackers. We only use secure payment services such as PayPal, Square Cash, business check, certified check and Bank Transfers for large orders.
Client Satisfaction
While we boast 5-Star ratings by satisfied clients, we remain committed in providing 100% customer satisfaction for every transaction we execute. From the moment you contact us to when your product arrives, we will ensure we provide a quality buying experience and expected end product. We realize our business completely depends on repeat customers;hence we will not give up until you are satisfied. If you receive products that did not match your per-approved artwork and/or specifications, we will reproduce your order until we satisfy the approved artwork and specifications.
Pricing
We work hard to give you the lowest possible price for a quality product. When you send us your order specifications and artwork, we then send you a price quote based on number of items, printing process and materials. We strive to offer some of the lowest prices in the industry.
Track Order
Once all artwork has been approved, production is complete, and orders ship via the most efficient international carrier, we email a tracking number to all customers so you can easily track the progress of your shipment
Production
Standard Production: Upon your approval of artwork by your customer and pre-payment, your order is placed in queue for production at the factory. Once production starts, you can expect your order to arrive between 8 to 12 business days.
Rush Production: For additional charges we can expedite the production process. Charges are determined based on the quantity and complexity of the logo, message, color and the imprint method.
Shipping Options
All standard shipping is at no extra cost to our customers, which in other words is FREE. We will use the most expedient international shipper possible based on the size and weight of your order. We use FedEx, DHL and UPS. With standard shipping you will receive your order in 5 to 6 business days after production. For an additional cost, we also offer expedited or rush delivery where your order arrives between 2 to 3 business days after production.
Order Tracking
Once your products ship, we will email you a tracking number, so you can check the progress of your order.